話說..應該是2004年時..跟一個網友買了一顆Hitachi的120G的硬碟..(三年保固...保到2007年3月的樣子)
買來之後..用著用著..
2006年的5月..發現硬碟有發出怪怪的聲音..
雖然不是一直出現..但偶爾就來個幾聲..
而那時候發現插排線那的針腳..有一根已經脫銲了..
想說..這顆硬碟也還在保固內..而上面貼著"威X"的代理商的貼紙..就想說要去看看..看能不能換一顆..
而送去之前..卻自以為聰明的..用洛鐵把那個脫銲的針腳給銲了起來..
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拿到威X之後..我跟小姐說..【這顆硬碟有怪聲】...
但那小姐一看到我有銲過..就說這是人為損壞..
就說原廠不一定會修...有點不想收...
當時候我就跟小姐說【送回原廠看看】
當時候就說好【若原廠要修，並且有報價的話，威X要先通知我，我若不修的話，可以把送修的硬碟拿回來】
【若原廠不修的話，我也可以直接把送修的硬碟拿回來】
所以..當時候就填了單，請小姐幫忙代送~
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送了之後..我就在網路上爬了文..
發現..我應該要自已送原廠才對..不應該送威X..
當然..這一次花了500塊..還有不愉快的經驗..
算是花錢學經驗...(過了一年..送到代理商..代理商會收大約600塊不等的金額..)
新竹 威X的那小姐、工程師..也很機X
而拿回來的這顆硬碟..是全新的..保固到2007年4月..(多了一個月^^)
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一直使用到今年的三月...似乎又有怪聲音..所以..打算送修..
這一次送修..當然是自已送回原廠..所以..先說一下整個流程..
1. 到這裡
http://www.hgst.com/warranty/jsp/index.jsp ,點選"
RMA Request Process"選擇"台灣"..再輸入序號(S/N number)..後,再按Check (若還在保固內的話就會再到下一步)
2. 再來..它會問你一些問題..你就點一點..(有點像是在做問卷)
3. 之後,要你填一些資料，例如英文的地址，電話、名字、E-mail address等等
4. 之後就會是產生一組RMA number，並且會告訴你，要寄到哪裡
5. 這時候..會寄一封Email到你的信箱..內容如下:
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?Return material authorization (RMA) notification
Attn.: Sxx Hxxxx Lin
Your RMA number is : 636xxxxx
Part number: W13xxxxx
Serial number(s): CCDxxxxx
*** Please use Hitachi APPROVED protective packaging to ship your drive (s).
Kindly note that drive (s) returned without Hitachi approved packaging will be
rejected and warranty voided. ***
*** Please visit http://www.hitachigst.com/warranty/jsp/arma25h.jsp, for
Hitachi' packaging requirements ***
Please verify your part number, and serial number. If you have any
questions, please contact the technical support center at:
00801651647, 65.6840.9595 or email to support_ap@hitachigst.com
Please be aware that you may experience a delay in receiving your
replacement disk drive based on stock availability.
You must write your RMA number on the outside of your package
when returning to Hitachi. Please label your box as follows:
----------------------------------------------------------------------------
(Return address)
Sxx Hxxx Lxx
xxxxxxxxxxxxxxxxxxxxx, Cxxx Hxxx ROAD, CHUTUNG,
HSINCHU ,TAIWAN R.O.C
Taiwan
xxxxx
RMA #63649407 End User Warranty
(Ship to address)
Taiwan DCP (若您也是從這裡印下來的話，要記得寫【轉Hitachi硬碟維修人員】)
UPS Supply Chain Solutions(Taiwan) Co.
179-14,18 Neighborhood,Luju Village
338 LUJU TOWNSHIP,TAOYUAN
TAIWAN
Contact numbers 0359xxxxxx, 0920xxxxxx
----------------------------------------------------------------------------
Please note:
? We must receive your drive within 30 days of RMA issue, or your RMA will
be canceled.
? DO NOT send the drive in its external casing, or with any type of
adapter, cable or converter. Hitachi is only responsible for returning the
drive itself through the hard drive warranty.
? Each Hitachi Machine is manufactured from new parts, or new and used parts.
In some cases, the Machine may not be new and may have been previously
installed. Regardless of the Machine's production status, Hitachi's appropriate
warranty terms apply.
? Ship via certified mail or with a carrier that provides a tracking
number.
-------------------------------------------------------------------------------------------------------------------------------6. 你可以把中間那部份，直接印出來，然後把你的硬碟包好之後，把印出來的這張，直接貼在上面，不過，要記得，在上面要註明【轉Hitachi硬碟維修人員】(因為蘆竹那除了Hichtai外，還有Seagate，所以標註一下)7. 這時候，就拿到郵局，只要花55塊，跟郵局的先生買"便利包"那種(上面有一隻鴿子)，不要寄80塊的哦 (省25塊 ^^)8. 隔一兩天，硬碟寄到蘆竹之後，Hitachi的維修人員會打電話來跟你確認 姓名、地址，並且跟你說硬碟會送回新加坡..9. 再隔一天吧，你上http://www.hgst.com/warranty/jsp/arma51.jsp 輸入RMA number和郵遞區號查詢狀態時，就會看到原廠有沒有收到、並且什麼時候把硬碟寄出來10. 接著，你就會收到一顆硬碟，而且，原廠寄過來的包裝，真的是包的好好的(小小的一顆硬碟，箱子卻好大..^^)--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 話說，4月初收到原廠寄過來的硬碟之後，查了一下保固，呵~~保固到2007年7月..^^ 在四月中回彰化時，準備要裝上去，卻不小心讓它從一公尺高的地方摔下來..心想..糟了..這下慘了..果真接上去之後，只聽到喀喀聲作響..唉，又得送修了 > <---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 所以又在4/21的時候，又上原廠的網頁...又再按照上面的步驟，做了一次~並且再把那顆新硬碟拿到郵局去寄..而隔天，蘆竹那的工程師打電話來確認，再隔天，查詢一下，原廠收到囉，再隔一兩天，收到信，說硬碟已經寄出來了 ^^ (這次效率更快)
Check RMA status
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Status check inputs > Received and shipped
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RMA number: 63649407
The returned defective hard disk drive was received and the replacement hard disk drive was shipped.
RMA issued on April 21, 2007
Defective hard disk drive received on April 26, 2007
Replacement hard disk drive sent on April 27, 2007
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Warranty home |
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For further assistance see the technical support center page for contact information. |
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呵~~星期一等著收硬碟 ^_^
雖然說，現在的硬碟的品質沒有像以前那麼好..
不過，原廠的保固真的做的很好..(對於End user來說..)
所以..提醒大家，硬碟壞掉(超過一年)，不要送到代理商..
自已送原廠還比較快，也很方便!!
對了..Seagate的送修方便也跟Hitachi的差不多..^^
